Support agents spend hours hunting for policy docs, past tickets, and CRM notes. Daksh gives them one place to find the answer — instantly.
Different agents give different answers because policies live in Confluence, training slides, and someone's inbox.
Agents manually dig through Salesforce and Jira to find if a customer raised this issue before.
Simple policy questions get escalated because agents can't find the authoritative answer quickly.
Daksh searches your knowledge base, past tickets, CRM, and policy docs simultaneously — giving agents the exact answer they need with the source to cite.
Agents get the exact policy, not a list of docs to read through. Every answer includes the source page and last-updated date.
Daksh surfaces Salesforce notes, past Jira tickets, and Slack threads about a customer in one search.
Every agent gets the same answer from the same source — no more inconsistent guidance from different team members.
Agents only see tickets and records they're authorised to access in Salesforce and Jira Service Management.
See how Daksh cuts ticket resolution time for support teams in a 30-minute demo.